Terms and Conditions

Last updated: 1 November 2026

These terms apply to this website and to counseling and coaching sessions with Healing at CoCube. CoCube is COCUBE (UEN 53523728J), a business registered in Singapore and wholly owned by ROOHMI Pte. Ltd. (UEN 202244116G). Insights at CoCube projects are covered by a separate agreement for each project.

Using this website

The content on this site is for general information only. It isn't medical advice, a diagnosis, or a substitute for treatment. Reading it doesn't create a counseling or coaching relationship.

All text, photos and the CoCube logo belong to CoCube or are used with permission. Please don't copy them without asking.

Not an emergency service

CoCube isn't a crisis or emergency service, and messages may not be answered straight away. If you're in crisis in Singapore, call Samaritans of Singapore on 1767 or national mindline on 1771, both 24 hours. If anyone's life is in immediate danger, call 995.

Sessions

• Your first 30-minute call is free. It's for us both to see whether we're a good fit. If we're not, we'll help you find someone who is.
• Sessions are 55 minutes and take place on Zoom, unless we agree to meet in person in Singapore.
• For online sessions, please join from a private space where you can talk freely. You're responsible for your own internet connection and device.
• Sessions are not recorded. With your consent, notes may be written with the help of Zoom's AI Companion. See our Privacy Policy for details.

Fees and payment

• Fees are listed on the Healing page and may change. Any change won't affect sessions you've already paid for.
• Sessions are paid before they take place, by bank transfer or PayNow. Packages are paid in full up front.
• A package of six sessions is to be used within 8 weeks of the first session. Unused sessions normally lapse after that, though we'll always talk it through if something comes up.
• Reduced fees are available in some circumstances, by agreement.

Cancellations

Please let us know at least 24 hours before your session if you need to cancel or reschedule. Cancellations with less notice, or missed sessions, are charged in full, unless something genuinely unexpected comes up.

Messages between sessions

You're welcome to message between sessions, and we'll reply as soon as we can. Messages aren't monitored around the clock, so please don't rely on them in an emergency.

Confidentiality

What you share stays confidential. The only exceptions are if someone is in danger, or if a court legally requires us to share information. Our Privacy Policy explains how we handle your personal data.

Ending our work together

You can stop sessions at any time. If we feel another professional would serve you better, we'll tell you honestly and help with a referral.

Our responsibility

We'll always work with care and professional skill. Counseling and coaching are collaborative, and we can't guarantee particular results. To the extent the law allows, we aren't responsible for decisions you make based on this website or our sessions.

Governing law

These terms are governed by the laws of Singapore.

Questions

Email us at rohan [at] cocube [dot] co.